Your privacy deserves the same care and attention we give to every timepiece. Learn how ClockCraft handles your information when you explore our watch repair services, request an assessment, or contact our team about maintenance and servicing.
Last updated: October 22, 2026. This Privacy Policy explains how ClockCraft ("ClockCraft", "we", "us", or "our") collects, uses, stores, discloses, and protects personal information when you visit our website, learn about watch repair and maintenance, submit an inquiry, request information about a timepiece, or otherwise interact with our business. It describes the principal purposes for which we process information, the circumstances in which information may be shared, and the choices and rights that may be available to you under applicable privacy laws. By using our website, you acknowledge that you have had an opportunity to review this policy. Where applicable law requires consent for a particular processing activity, we will request that consent separately rather than relying solely on this general notice.
We may collect personal information that you voluntarily provide when contacting us, requesting a service assessment, asking about a repair, or seeking information about watch maintenance. This information may include your name, email address, telephone number, preferred contact method, and the contents of your message. If you describe a particular timepiece, we may also receive details such as its brand, model, movement type, approximate age, symptoms, visible damage, service history, or the work you would like us to assess. Photographs or other materials you choose to send may also contain information about the watch and its condition. We use these details to understand your request and determine how best to respond.
If you arrange a service or otherwise enter into a transaction with us, we may collect additional information needed to manage that interaction. Depending on the service involved, this may include billing details, contact information, service instructions, records of agreed work, payment status, correspondence, and relevant service history. We collect only the information reasonably necessary for the applicable purpose. Payment card information, where relevant, may be handled by a third-party payment processor rather than stored directly by ClockCraft.
We may automatically receive limited technical information when you visit our website. This may include your IP address, browser type, operating system, device characteristics, language settings, pages viewed, referring website, approximate visit times, and interactions with website features. Depending on the available technical data and your settings, some information may be used to infer an approximate geographic area. We use this information primarily to maintain website functionality, monitor performance, understand visitor activity, identify technical problems, and protect our services against misuse.
Information may come directly from you, from your interactions with our website, or from service providers that support our business. The precise categories collected depend on the features you use, the requests you submit, and the privacy choices available to you. Please avoid including unnecessary sensitive information in general contact messages or photographs.
We use personal information to respond to inquiries, discuss repair requirements, arrange assessments, explain potential service options, communicate about the condition of a timepiece, and manage related customer interactions. Information about your watch may help us understand reported symptoms, identify questions that require clarification, and provide relevant information about maintenance, diagnostics, or possible repair work. Any preliminary guidance provided through a general inquiry may need to be confirmed through an appropriate inspection before a final repair recommendation can be made.
We may also use information to coordinate services, maintain records of customer instructions, communicate relevant updates, process payments where applicable, respond to concerns, and provide after-service assistance. Other legitimate operational purposes may include maintaining our website, managing administrative activities, improving service procedures, detecting fraudulent or unauthorized activity, resolving disputes, complying with legal obligations, and protecting the security of our business and customers.
Website usage information may be reviewed in aggregate to understand which service descriptions, repair guides, watch care resources, and navigation features visitors find useful. These insights may help us improve the clarity of our content, the accessibility of our website, and the way we explain technical services. Where we use analytics or similar tools, their operation will be subject to applicable law and the choices available through our cookie controls.
If you have consented to receive promotional communications, or where another lawful basis permits them, we may send relevant business updates, service announcements, watch care information, or other communications that may interest you. You can opt out of marketing messages at any time by following the unsubscribe instructions included in the communication or by contacting us directly. Even if you opt out of promotional messages, we may continue to send necessary communications concerning an inquiry, an agreed service, a transaction, or another interaction you have initiated.
When you contact ClockCraft about a timepiece, we may use the details you provide to understand the reported issue and discuss appropriate next steps. Information about a watch's movement, timekeeping behavior, battery condition, external components, or service history may be relevant to a repair inquiry. We use these details only to the extent reasonably necessary to address your request, document applicable service arrangements, and support related communications.
If you provide photographs, serial numbers, model references, or other identifying details about a watch, please share only what is needed for the purpose of your inquiry. You should consider whether an image contains unrelated personal details, documents, reflections, or location information before sending it. We do not require you to provide unrelated sensitive information simply to ask a general question about watch maintenance.
Service records and related correspondence may be retained to help us understand work previously discussed or completed, respond to follow-up questions, clarify agreed instructions, and maintain appropriate business records. Access to such information should be limited to authorized individuals and service providers who need it for a legitimate operational purpose. If you provide information about another person or their property, you are responsible for ensuring that you have an appropriate basis to share it with us.
Our website may use cookies and similar technologies, including pixels, browser storage, and related tools, to support essential functionality and understand how the website is used. These technologies may help remember certain preferences, maintain navigation features, protect website sessions, measure performance, and identify technical issues. The particular technologies in use may change as our website and its supporting services evolve.
Strictly necessary cookies may be used to provide functions that visitors request or that are essential to the operation and security of the website. Other cookies or technologies may support analytics, remember optional preferences, or measure the effectiveness of content and communications. Where applicable law requires prior consent for optional technologies, we will seek consent through the relevant controls before activating them.
You may be able to manage optional cookies through a website preference tool, where available, and through your browser settings. Browser controls may allow you to block cookies, delete stored information, or receive notifications when cookies are used. Please be aware that disabling certain technologies may affect the availability or performance of some website features. Your choices may also need to be applied separately across different browsers or devices. For more information about the types of cookies used and the options available, please review our Cookie Policy.
ClockCraft does not sell personal information for monetary consideration. We may share information with service providers that help us operate our website and manage legitimate business activities. Depending on the services involved, these providers may include website hosting companies, website maintenance specialists, communication platforms, customer support tools, analytics providers, payment processors, security services, and professional advisers. Where necessary, relevant information may also be shared with contractors involved in fulfilling a service you have requested.
We aim to limit the information shared with service providers to what is reasonably necessary for their assigned tasks. Where appropriate, contractual terms and other safeguards are used to require providers to protect personal information, restrict unauthorized use, and process information in accordance with applicable obligations. The specific providers involved will depend on the services and website features in use at the relevant time.
We may disclose information if we reasonably believe disclosure is necessary to comply with applicable law, respond to valid legal process, enforce an agreement, investigate suspected fraud, address a security incident, or protect the rights, property, and safety of ClockCraft, our customers, our staff, or other individuals. We may also share relevant information with professional advisers, insurers, auditors, or authorities when there is a lawful and appropriate reason to do so.
If our business undergoes a merger, acquisition, restructuring, financing, or sale of some or all of its assets, personal information may be reviewed or transferred as part of that transaction, subject to appropriate confidentiality measures and applicable law. Where required, affected individuals will receive relevant information about material changes to how their personal information is handled.
Some service providers may process information in countries other than the country where it was originally collected. When personal information is transferred internationally, we take steps required by applicable law to establish a valid transfer mechanism and appropriate safeguards. The level and form of protection may vary according to the destination and the legal requirements that apply.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against accidental loss, unauthorized access, misuse, alteration, destruction, or disclosure. Depending on the nature of the information and the risks involved, safeguards may include restricted access, secure connections, account permissions, appropriate service-provider arrangements, system maintenance, and internal procedures for handling customer information.
No website, electronic communication, network, or storage system can be guaranteed to be completely secure. Although we work to reduce foreseeable risks, we cannot promise that every transmission or storage method will be immune from unauthorized access or technical failure. You should take reasonable precautions when communicating with us online and avoid sending payment credentials, passwords, or unnecessary sensitive details through ordinary email or general contact forms.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy. Relevant factors may include the nature of the inquiry, whether a service or transaction is ongoing, the need to maintain service records, the time required to resolve a complaint, applicable accounting requirements, and legal limitation periods. Different categories of information may therefore be retained for different periods.
When information is no longer reasonably required, we take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to any legal, regulatory, contractual, or legitimate recordkeeping requirements. Information that has been anonymized so that it can no longer reasonably be linked to an identifiable individual may be retained for analysis, reporting, or service improvement where permitted by law.
Depending on your location and the laws that apply to our processing of your information, you may have rights to request access to personal information we hold about you, correct inaccurate or incomplete information, request deletion, obtain a portable copy of certain information, or object to or request restrictions on particular processing activities. You may also have the right to withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
These rights are not absolute in every circumstance. For example, we may need to retain certain records to comply with legal obligations, complete a transaction, establish or defend legal claims, protect the rights of others, or exercise other rights permitted by law. If a request cannot be fulfilled in full, we will explain the relevant limitation where required and appropriate.
To submit a privacy request, contact us using the details provided below. Please identify the nature of your request and provide enough information for us to understand and assess it. We may need to verify your identity or ask for clarification before proceeding, particularly where disclosure or deletion could affect another person's rights. We will respond within the time limits and according to the procedures established by applicable law.
Where permitted, you may authorize another person to submit a request on your behalf. We may require evidence of that authorization and may independently verify your identity before disclosing or changing personal information. If you believe that our handling of your information violates applicable privacy law, you may also have the right to lodge a complaint with the relevant data protection or privacy authority in your jurisdiction.
You can opt out of marketing communications by using the unsubscribe mechanism in a promotional message or contacting us directly. You may also use browser controls and available website preferences to manage certain cookies and tracking technologies. These choices do not necessarily prevent the processing of information required to operate the website, respond to a request, fulfill a service, or comply with a legal obligation.
Our website and services are intended for a general audience and are not designed to knowingly collect personal information directly from children in circumstances where parental consent or other authorization is required by applicable law. We do not knowingly solicit such information without the required legal basis. If you believe a child has submitted personal information to us in a manner that is inconsistent with applicable requirements, please contact us so we can review the circumstances and take appropriate action.
Where necessary, we may delete information that has been collected without an appropriate legal basis, subject to any obligations to investigate or retain records. A parent or legal guardian contacting us on behalf of a child should provide only the information reasonably needed to explain the concern and establish their authority to make the request.
Our website may contain links to external websites, social platforms, communication tools, payment services, or other resources operated by independent organizations. Following these links may take you to services that collect information under their own privacy policies and terms. ClockCraft does not control the independent privacy, security, or data-retention practices of those third parties and cannot accept responsibility for their handling of information.
Before providing personal information through an external service, we encourage you to review its privacy notice and understand the choices it offers. The inclusion of a third-party link does not necessarily imply endorsement of that provider or its data practices. If a third-party service is used as part of a request you make to us, information shared with that service will be limited to what is reasonably necessary for the relevant purpose, subject to applicable law and any choices available to you.
We may update this Privacy Policy from time to time to reflect changes in our services, website features, business operations, service providers, security practices, or applicable legal requirements. When an update is published, we will revise the "Last updated" date at the beginning of this page. We encourage you to review the policy periodically so you remain informed about how we collect, use, disclose, and protect personal information.
If a material change significantly affects the way we handle personal information, we may provide additional notice through our website, by email where appropriate, or through another reasonable communication method, as required by law. Where the law requires renewed consent for a new processing activity, we will seek that consent before proceeding with the activity in question.
If you have questions about this Privacy Policy, want to learn more about our information-handling practices, or wish to exercise a privacy right available to you, please contact ClockCraft by email at [email protected] or by phone at +1 (212) 840-0441. Please describe your request clearly and provide only the details needed for us to identify the relevant interaction and respond. For your protection, do not include payment card information, account passwords, or other unnecessary sensitive information in ordinary email correspondence.
